1. How can I order?
You can order easily on our website. Our store currency is in USD. Payment can be made via PayPal or Credit Card and they will be charged at USD rate. To purchase an item on 9Trendy:
- Find an item you want to purchase on 9trendy.com.
- Choose the options you want for that item, if applicable.
- Click Add to cart.Take any of these optional steps:
- Click “Secure Checkout”. Fill in your billing and shipping address. Review your order to check that your information and order are correct.
- Click “PayPal” button to choose your preferred payment method.
2. What currency is used on the site?
All prices are in United States Dollars (USD). The Estimated Order Total in the cart and the Cart Summary at checkout will both show the order total in USD. Keep in mind, the charge will be converted to your local currency by your payment processor- your card company or PayPal depending on your payment method. If you are uncertain how the currency conversion will work, we recommend contacting your payment company for more details.
3. How do I use discount codes?
Great! If you do receive a discount code from us, follow the steps to apply a coupon to a purchase.
- Select items to purchase, and add them to your Shopping cart.
- Type or paste the code in the “APPLY COUPON” field.
- Click Apply.
4. What method payment do you accept?
At the moment, we only accept Credit/Debit cards and PayPal payments. When you shop at 9trendy.com, you can always be confident that your purchases are safe and secure. You are protected when shopping here as every transaction is safe and secure. 9Trendy has taken precautionary measures to make sure every customer is fully protected. Our website is set up so that it does not capture any part of your financial information which means we will never gain access to your credit card information.
5. How do I make payments using PayPal? How does it work?
PayPal is the easiest way to make payments online. While checking out your order, you will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful PayPal payment, a payment advice will be automatically generated to 9trendy.com system for your order. It’s fast, easy & secure.
6. Can I make a payment without a PayPal account?
Yes! It is commonly misunderstood that a PayPal account is needed in order to make payments through PayPal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use. Without a PayPal account, all you need is any Debit/Credit card stated below that is supported by PayPal. By using PayPal, we can process & deliver your orders to you in a shorter time. PayPal is the easiest & most secure way to make payment online. No account needed.
7. Why is my PayPal payment being declined?
To provide one of the safest online payment services PayPal internal security system reviews every payment before it’s approved. Occasionally, they must stop a payment. This is similar to the way most banks and credit card companies work. When a payment is stopped, it’s not a reflection of you or your account activities, but rather PayPal has noticed a pattern associated with higher-than-normal risk. To improve the chances of successful payments:
- Confirm your bank account / card.
- Send the payment using money in your PayPal Balance, rather than using a bank or card.
- Switch the payment method. If you tried making the payment with your bank, try again with your card, or vice versa.
8. Why was my credit card declined?
PayPal didn’t accept your credit card. An error message states, “The transaction could not be completed. Please try again” or “Credit card not accepted.” There are a few reasons that may cause an order to be declined at checkout. First, make sure the card number, expiration date, and security code are entered correctly. If any of these details are incorrect, missing, or outdated, your payment will not be accepted. Next, ensure there are sufficient funds available on the card and that the billing zip code matches the card used. If the information you are entering is correct, the billing zip matches, and there are sufficient funds on the account, we recommend calling your card company for more information. If you continue to have problems using your card, we suggest trying a different card or placing the order using PayPal instead if you have a PayPal account.
9. Can I combine orders to save shipping costs?
Each order number is unique on its own and we shipped our product separately due to the different completion date of the products. Hence we are unable to combine all your orders and have them shipped together.
10. Do you accept wholesale orders?
We do! Please reach out to us at [email protected] and we will be happy to assist you with your order.
11. Why must I make payment immediately at Checkout?
9Trendy ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired product, it is recommended that you make your payment within 60 minutes of checkout.
12. Can I place a phone or mail order?
Yes. All orders are typically placed online, rest assured, our online checkout process is secure and your payment details are never stored. However, if you are having trouble placing your order, email our Customer support team with your request, and contact information, we will be happy to assist you. Email us: [email protected] Phone Number: +1 (929) 526-5299